We’re saddened to listen to that you really feel using this method, and guarantee you that the pleasure is significant to us. We’ll be pursuing up with you before long to debate your issues.
I’m unsure the place to begin with how unhappy I am with Empire Today’s deficiency of response on my installation.
So even though they explained to me on the phone it can just take 3-four times it took essentially two weeks (counting Saturdays).They put out the home furnishings (some got scratches). The mess was dreadful. You couldn't even breathe. I had to change A/C filters daily. I had to help keep my boys inside of a room for the reason that also the sounds was unbearable. I could not Cook dinner or nearly anything. Two months of getting kids locked inside a space lacking all their activities. They last but not least finished. I detect a single location was poor creating seem when stepping on it. They explained “Will probably be wonderful after a couple of daysâ€. Very well no. It obtained worse. Hardwood ground beginning building cracking Appears everywhere in the dwelling. The blokes problems partitions. I suppose they hit them with the boards or I don't know. The whole residence was awful dusty. Even the partitions needed to be worn out. Everything. Needed to hired people to help me clear for the duration of 3 days. Starting off calling about all People issues instantly.
he instructed me to connect with the company and set in A further ask for. I did. and immediately after quite a few tries yet again, I had been capable of arrange another appointment to complete the correct. Perfectly The seller came today– not well prepared. he experienced only elements to perform re-grouting. This continues to be probably the most absurd Screen of customer service. It must not take a complete summer and approximately 6-seven phone schedulings/re-schedulings to mend my flooring. I went with Empire because you guys did a terrific task on my laminate, but this tile service continues to be a nightmare from day one. I'm not certain what office services Bowie, Maryland but they don't talk, and are not customer service oriented. these floor weren’t affordable and I am very unhappy in The shortage of preparation, interaction and standard of service I've obtained.
This is totally unacceptable! I'm really displeased with Empire. This isn't how a customer really should be treated. I need another person to contact me promptly to suitable this example.
We’re dissatisfied to listen to that the knowledge didn't fulfill your expectations. We’d want to further explore your issues, be sure to e-mail us at customersupport at empire-today.com with the two your account and speak to info.
I use this business and so they assured me I should have carper installed on that Tuesday . I used to be hosting Thanksgiving for the first time in my dwelling. I never acquired a simply call in the installers they was not coming.
We’ve read your post, and we’re disappointed to hear that your worries haven't been answered. We’ll be in touch with you Soon To find out more, and begin working over a resolution.
?? .Now I am told all over again I will listen to from them in 24 hrs, as I have already been explained to right before, so I am emotion I am just staying lied to and you've got no intention of repairing this issue, ,If that's so just explain to ,me that you're going to not take care of this. ,I'm really displeased.
Due to the fact Tuesday November 21st, I are contacting your CS Section, the extensions and mobile phone numbers your crew has offered, I have still left messages on all VM, called the income department as A final hard work for today, and not a soul has called me again so far, November 27, 2017; six:15pm
November 29, 2017, The contact states they're going to put in the laminate flooring in my eating space lounge and tiny closet in the lounge and If your floors require leveling which was also included in my agreement. See attached deal 14 internet pages. The closet was not carried out I had been advised with the installer I left the things to the closet both you and your husband can try this. The installer confirmed up at 830am by himself at 930am he identified as somebody and began cursing and receiving upset.
When I called my income individual I was told it experienced hardly ever transpired in advance of but a manager would contact me. When he did, more than on a daily basis afterwards he was unapologetic and Pretty much unbelieving of my working experience. I asked for a refund and he stated, while this has never occurred, that won't an alternative. I used to be marketed an item that they do not offer, was remaining with the unsafe environment after which you can when still left without having other alternative experienced them install whatever they had for safety of my family. He then referred to as me each day or two later on and said they'd supply me $three hundred which is not near what I paid for this. Also, once the I stalkers remaining I'd tiles lifting up. I stayed off them more time than they claimed, but nevertheless there was destruction. They came back to fix it but certainly didn't set down more than enough adhesive in the first place. I am very unhappy, I had been offered an item they don't even make. Then empire today review experienced damage to other flooring and appliances by their Installers. Then After i made their management aware I had been dealt with inadequately and presented an incredibly small financial refund. Don't forget I also had to fix my bordering ground and appliances. Income, set up, and administration have been all incompetent. I would advocate that anyone else pick a special company.
10a.) Thankfully I do the job from home normally I’d have had to own take a week off for this very small venture.
(3) the stairwell carpet put in has previously began to become un-nailed and corners are starting pop up. This is a really latest discovery which was recognized by us just yesterday.